Family Resource Success Center
Family Resource Success Center
274 South Orange Ave.
Newark, NJ 07103
JoAnn Williams-Swiney, Director
The New Community Family Resource Success Center takes a strengths-based, holistic approach to service delivery by linking those seeking assistance with information, referral resources and educational opportunities designed to empower and improve the quality of their lives. The center provides vital services including assessment, case management, goal setting, support services, linkage and follow-up.
The Family Resource Success Center serves as an information and referral hub for the myriad services offered by NCC. Additionally, the Family Resource Success Center links visitors to services available through local, state and federal government agencies, as well as non-governmental, nonprofit and other social service agencies.
The Family Resource Success Center provides many on-site services while also hosting external service providers who deliver presentations to visitors on resources they provide locally. Services include financial literacy, SNAP (food stamps), energy assistance, homelessness assistance, substance abuse services, health care, employment, rental assistance, prescription medications, prenatal programs and tax assistance (Earned Income Tax Credit).
The Family Resource Success Center has relocated to 274 South Orange Ave. in Newark, a short distance from its former site at the Pathmark Supermarket complex on Bergen Street. The location is ideal, considering its proximity to several bus lines on an arterial road.
Services Provided In 2015
The Family Resource Success Center served 1,989 residents in 2015. Some residents received several services multiple times, resulting in 6,045 rendered services. For example, one resident may have received an eye exam, used the Resource Center computers to research jobs and received free tax preparation. An abbreviated list of service provided in 2015:
* Case management
* Energy assistance
* Food stamp sign-up
* Tax preparation
* Job search
* HIV testing
* Mammography/pap smear
* Eye exam
These services were provided at the Family Resource Success Center in partnership with community agencies.
One-Stop Access For Referral Services
The Family Resource Success Center leverages its resources and partnerships to refer residents to the numerous services within New Community and other local community agencies.
Internal referrals made to NCC’s:
* Food pantry
* Harmony House (transitional housing for families)
* Family Service Bureau (individual, family group counseling)
* Housing services
* Extended Care Facility (nursing home)
* Early Learning Centers
* Adult Basic Education/ESL Program
* Education and Youth Services
* Workforce Development Center
The center also worked closely with representatives from:
* University Behavioral Health Care
* Social Security Office
* Immigration Services
* Dress for Success
* County of Essex
* City of Newark
* Not-for-profit agencies throughout Essex County
Affordable Care Act Community Site
The Family Resource Success Center served as a community leader in helping people learn about the Health Insurance Marketplace. Several sign-up sessions were held at the Resource Center and sites throughout NCC. The Resource Center ensured that residents received accurate Affordable Care Act information and that individuals signed up before the deadline. Through community partnerships, the Resource Center signed up 154 uninsured residents for health coverage. The Resource Center will host continual sign up for NJ Family Care and Health Care Education.
The Family Resource Success Center uses the Homeless Information Management System (HIMS). HIMS tracking system is used by agencies serving the homeless and “hard to serve” population. HIMS is the official data collection system for both the County of Essex and the City of Newark governmental agencies. HIMS is used for case management notes, recording the number of people served, type of services provided and client outcomes.
New Community Workforce Development Center
The Family Resource Success Center scope of work falls within the New Community Workforce Development Center portfolio. The Workforce Development Center provides career and technical vocational training in high-demand fields such as health care, transportation, building trades and hospitality. The vocational courses offered at the Workforce Center connect participants to industry leaders and employers, both of whom are NCC’s partners in designing curriculum and securing job placements.