Family Resource Success Center

973-565-9500
274 South Orange Avenue
Newark, NJ 07103

Energy and Utility Assistance: NJ SHARES

Energy Assistance Programs TRUE (Temporary Relief of Utility Expense) and PAGE (Payment Assistance for Gas and Electric)

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The New Community Family Resource Success Center takes a strengths-based, holistic approach to service delivery by linking those seeking assistance with information, referral resources and educational opportunities designed to empower and improve the quality of their lives. The center provides vital services including assessment, case management, goal setting, benefit coordination, support services, linkage and follow-up.

The Family Resource Success Center serves as an information and referral hub for the myriad services offered by NCC. Additionally, the Family Resource Success Center links visitors to services available through local, state and federal government agencies, as well as non-governmental, nonprofit and other social service agencies.

The Family Resource Success Center provides many on-site services while also hosting external service providers who deliver presentations to visitors on resources they provide locally. Services include financial literacy, SNAP (food stamps), energy assistance, homelessness assistance, substance abuse services, health care, employment, rental assistance, prescription medications, prenatal programs, senior resources and tax assistance (Earned Income Tax Credit).

Conveniently Located

The Family Resource Success Center is located at 274 South Orange Ave. in Newark, within walking distance of University Hospital. The location is ideal, considering its proximity to several bus lines on an arterial road.

Services Provided

  • Case management
  • Energy assistance
  • Food stamp sign-up
  • Lead remediation up to $12,000
  • Oil assistance
  • Tax preparation
  • HIV testing
  • Eye exam
  • Eye glasses
  • Mammography/pap smear
  • Diabetes supplies for those without medical coverage

One-Stop Access For Referral Services

The Family Resource Success Center leverages its resources and partnerships to refer residents to the numerous services within New Community and other local community agencies.

Internal referrals made to NCC’s services:

  • Food pantry
  • Harmony House (transitional housing for families)
  • Family Service Bureau (individual, family group counseling)
  • Housing services
  • Extended Care Facility (nursing home)
  • Early Learning Centers
  • Adult Basic Education/ESL Program
  • Education and Youth Services
  • New Community Career & Technical Institute

The center also worked closely with representatives from:

  • University Behavioral Health Care
  • Social Security Office
  • Immigration Services
  • Dress for Success
  • County of Essex
  • City of Newark
  • Not-for-profit agencies throughout Essex County

Affordable Care Act Community Site

The Family Resource Success Center served as a community leader in helping people learn about the Health Insurance Marketplace. Several sign-up sessions were held at the Resource Center and sites throughout NCC. The Resource Center ensured that residents received accurate Affordable Care Act information and that individuals signed up before the deadline. Through community partnerships, the Resource Center signed up 154 uninsured residents for health coverage.  The Resource Center will host continual sign up for NJ Family Care and Health Care Education.

Tracking System

The Family Resource Success Center uses the Homeless Information Management System (HIMS). HIMS tracking system is used by agencies serving the homeless and “hard to serve” population. HIMS is the official data collection system for both the County of Essex and the City of Newark governmental agencies. HIMS is used for case management notes, recording the number of people served, type of services provided and client outcomes.